(3GdhLjR ai TQM bGfhf GdELQGAGJ GdLfGFjI(B.s (3GdLRA GdChd,s - (3YeQ SGdes ((3GdbGgQI (B:s (3OGQ GdfgVI GdYQHjI,s, 2010)
(3jTJed Ydi EQLGYGJ HHdjhLQGajI(B.s
(3GdfU HGddZI GdYQHjIs
Keywords: (3GdbGfhf GdLfGFjs; (3bGfhf GdELQGAGJ GdLfGFjIs